call: 06 761 8084

Privacy Policy

Effective date: May 2025

This Privacy Policy explains how Sinclair Electrical & Refrigeration (“we”, “our”, or “us”) collects, uses, stores, and protects personal information, in accordance with the New Zealand Privacy Act 2020.

1. What We Do

We provide electrical services including residential, commercial, and agricultural wiring, heat pump installations, and solar energy solutions. We also sell packaged heat pump systems.

2. Who This Policy Covers

This policy applies to all personal information we collect from members of the New Zealand public and NZ-based businesses.

3. What Personal Data We Collect

  • Name
  • Email address
  • Phone number
  • Home or business address
  • Purchase receipts for appliances
  • Property size details (to support accurate quoting for heat pump or solar installations)

We collect this information directly from you, either through contact forms, email enquiries, over the phone, or in person.

4. How We Use Your Information

We use your information solely to deliver the services you’ve requested — such as quoting, installation, and follow-up support. We do not use your information for marketing or promotional purposes.

5. Cookies and Analytics

We use Google Analytics to understand how visitors interact with our website. This helps us improve the website’s performance. Data collected via cookies is anonymised and not linked to individual identities.

6. Who We Share Information With

  • Google Analytics: Website usage tracking
  • Tilda: CRM platform for managing client enquiries
  • Outlook: Email communication

7. Where Data Is Stored

Some of the data we collect may be transferred and stored outside New Zealand. This includes storage on servers located in Germany, Finland, and the United States (via Tilda and Microsoft Outlook). We ensure that any overseas storage providers meet appropriate data protection standards.

8. How Long We Keep Your Data

We keep your personal information only as long as necessary to provide you with our services. Once you’re no longer an active client, we securely delete your data in line with our service lifecycle policy.

9. Your Rights

You have the right to access and correct your personal information at any time. To make a request, contact our Privacy Officer (details below).

10. Privacy Officer Contact

Name: Cameron Miller
Email: cmiller@sinclairenergy.co.nz
Phone: 06 761 8084

11. Data Breaches

In the event of a privacy breach that poses a risk of serious harm, we will notify the Office of the Privacy Commissioner and affected individuals within 72 hours, as required by law.

12. Policy Updates

This policy may be updated from time to time. Any changes will be posted on our website with a revised version date.

13. Questions?

If you have any questions or concerns about how we manage your data, please get in touch with our Privacy Officer.

Version: May 2025